Terms of Service

1. Introduction

Welcome to Rainyondo Bookstores. By accessing or using our website, purchasing our digital products, or engaging our professional services, you agree to be bound by these Terms of Service. Please read them carefully.

2. Definitions

• "We," "Us," "Our" refers to Rainyondo Bookstores and its Knowledge Works Initiative.
• "You," "Client," "Customer" refers to any person or entity accessing our website or using our services.
• "Digital Products" refers to ebooks and other downloadable content.
• "Professional Services" refers to writing, research, planning, and documentation services offered under Knowledge Works.

3. Bookstore Terms

When purchasing digital products from our bookstore:

• All prices are displayed in USD unless otherwise stated.
• Digital products are delivered via email immediately after purchase.
• Download links expire after 7 days.
• We offer a 30-day money-back guarantee if you are not satisfied.
• Refunds will not be issued for products already downloaded and read.

4. Professional Services Terms

When engaging our professional services:

• All projects require a written quotation and signed agreement before work begins.
• A deposit (typically 50%) is required to commence work.
• Timelines are estimates and may change based on project scope.
• Included revisions are specified in each service agreement.
• Additional revisions beyond the included scope will incur extra charges.
• Final deliverables are provided in the agreed format after full payment.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information in your service requests.
• Supply all necessary materials, documents, and feedback in a timely manner.
• Respond to queries and review drafts within agreed timeframes.
• Ensure you have the right to use any content or materials you provide to us.
• Comply with all applicable laws and regulations.

6. Intellectual Property

Upon full payment, you receive ownership of the final deliverables created for you. We retain the right to use anonymized samples for portfolio purposes unless you request otherwise. All website content, including text, graphics, logos, and design, remains our intellectual property.

7. Confidentiality

We treat all client information and materials as confidential. We will not disclose your information to third parties without your consent, except as required by law. Client materials will not be used for any purpose other than completing the agreed work.

8. Payment Terms

• All prices are quoted in KES or USD.
• Payment methods include M-Pesa, Credit/Debit Card, and PayPal.
• A deposit is required before work begins.
• Final payment is due before delivery of final deliverables.
• Late payments may incur additional charges.

9. Refund & Cancellation Policy

• Bookstore: 30-day money-back guarantee for unused digital products.
• Services: Deposits are non-refundable once work has commenced.
• If we cancel a project, any deposit paid will be refunded.
• Cancellations must be made in writing.
• Work completed up to the point of cancellation will be charged accordingly.

10. Limitation of Liability

We provide our services with reasonable skill and care. However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our total liability is limited to the amount paid for the specific service or product in question.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through negotiation or, if necessary, through the appropriate courts in Kenya.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: